Return Policy
We want you to be completely satisfied with your purchase from Designerveganshop.com. If you’re not happy with your order, we’re here to help.
Returns & Exchanges
You may return or exchange most items within 14 days of delivery. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them.
Non-Returnable Items
Certain items cannot be returned, including perishable goods, personalized products, and items marked as final sale.
How to Initiate a Return
- Contact our customer service team to request a return authorization.
- Once approved, pack the item securely and ship it back to us.
- After we receive and inspect your return, we’ll process your refund or exchange.
Refunds
Refunds will be issued to the original payment method within 7–10 business days after we receive your return. Shipping costs are non-refundable unless the return is due to our error.
Exchanges
If you need a different size or color, please indicate this when requesting your return. Exchanges are subject to availability.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately. We’ll arrange for a replacement or refund at no additional cost to you.
Questions?
If you have any questions about our return policy, feel free to reach out. We’re happy to assist!